Request to ElsterLohn support
This form is only available to employers who are unable to retrieve a log from the electronic payroll tax statement within five days of submission.
If you have any questions about Mein ELSTER or other topics relating to ELSTER, please contact ELSTER support. Please understand that inquiries of this kind cannot be processed by ElsterLohn staff.
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If you have sent your wage tax certificates to the ELSTER clearing office before the current processing date but cannot retrieve a processing log, please contact ElsterLohn support, stating the ticket number, send date, error number and error text. You can use this form for this purpose.